Refund Policy: If you make an error in processing your gift and require a whole or partial refund, please contact donor services at 1.888.668.7722, ext 321, so that the request can be addressed. As per Revenue Canada: in most cases, a registered charity cannot return a donor’s gift. At law, a gift transfers ownership of the money or other gifted property from the donor to the charity. Once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes.